Shipping policy
We offer free shipping on all orders within the continental United States.
Delivery Methods
Large Items (Freight / Curbside Delivery)
Large items such as vanities and bathtubs are shipped via freight with curbside delivery. This means the carrier will deliver the item to the curb or driveway of your property and will not carry it inside your home, garage, porch, or any indoor space.
Small Items (Parcel Shipping)
Smaller items such as mirrors, drains, medicine cabinets, and side cabinets are shipped via FedEx Ground or UPS. A signature is not required, and packages are typically left at or near your front door.
Delivery Timeframes
All delivery dates shown on our website are estimates and are not guaranteed. Delivery times may vary based on carrier schedules, delivery appointments, and warehouse processing.
Delivery Attempts
Free shipping includes one delivery attempt. If the initial delivery is unsuccessful and additional attempts are required, the customer will be responsible for any extra delivery fees charged by the carrier.
Shipping Insurance
All shipments include full insurance coverage at no additional cost.
Change of Shipping Address
Once an order has been processed for shipment or has shipped, the delivery address cannot be changed.
In limited cases, an address change may be possible, but a fee will apply based on the carrier’s charges. These fees are beyond our control and typically range from $150 to $500+ depending on the carrier.
Freight / LTL Shipments
Large items are shipped via Freight / LTL (Less-Than-Truckload) carriers.
The carrier will contact you to schedule a delivery appointment.
An adult (18 years or older) must be present to sign for and accept delivery.
Additional charges may apply for rescheduled deliveries or refused shipments without valid reason.
Delivery windows are determined by the carrier.
Missed or Delayed Deliveries
If delivery cannot be accepted, the shipment may be returned to the sender or placed in storage.
Returned shipments are treated as returns and subject to a restocking fee.
Storage fees may apply if delivery is delayed at the customer’s request. Fees typically range from $25–$100 per day, depending on the carrier and location.
Any extra services or delays requested by the customer may result in additional carrier charges.
Refused Shipments
Refused shipments will be returned to our warehouse and treated as returns. A restocking fee will apply.
Tracking Information
Tracking numbers are emailed within 2–5 business days after the order is placed or after warehouse processing is completed.
Shipping Areas
Free shipping applies to the 48 contiguous United States only.
We do not ship to PO Boxes.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, or other U.S. territories.
Canada Shipping
For shipping to Canada, please contact our customer service team for assistance.