Return, Refund and Warranty

Order Cancellations

Orders cancelled within 12 hours of placement will not incur any fees.

Cancellations made after 12 hours are subject to a 20% restocking fee, as materials and logistics may already be in process.

Returns

We accept returns within 30 days of delivery. Returned items must be in their original packaging and include all components.

Non-returnable items:

Assembled or customized products

Final Sale, Last Call, or Open Box items

Process for Returning an Item

1. Inspect the Item and Packaging

 Carefully examine the external packaging and verify that all components are present, including any documentation such as the Owner’s Manual.

 

2. Provide Required Photographs

If the package has been opened, please photograph the front, left side, right side, and back of the product, along with all sides of the carton packaging.

 

3. Submit a Return Request

 Email us your return application and attach all required photos. Our team will review your submission and confirm the return details with you via email.

 

4. Refund Processing

A refund will be issued once the returned item is received and has successfully passed our inspection—confirming that the product is undamaged and all components are included. This will approximately take 7 business days.

Customers are responsible for return shipping costs, and a 10% restocking fee will apply to all returned items.

 

Warranty

CONDRIS offers a comprehensive extended warranty on all products.

This warranty applies only to defects that have arisen through faulty workmanship or materials.

It does not apply to products that have been altered or modified by external parties, are not installed in accordance with the installation instructions by a qualified tradesman, or have been damaged through misuse, accidents, neglect, or harsh environmental conditions.

The warranty excludes any damages discovered after installation.

When goods are received, they should be carefully inspected for any damage or faults.

Any claims must be lodged within 48 hours of receiving and must include photographic evidence.

CONDRIS’ warranty liability is limited to either a replacement product or credit of equal value to the original purchase.

This warranty excludes any consequential or indirect damage resulting from the product’s application or use.

It is the installer’s responsibility to remove and replace the product when necessary.